Mangodo - IGA

Software Development-Airport Solutions

Introduction

Embarking on a transformative journey, Mangodo, a dynamic software development company, joined forces with IGA, the visionary team behind the operational excellence of Istanbul Airport, in January 2020. Prior to this collaboration, Mangodo had already left an indelible mark by providing strategic consulting services to Istanbul Airport's esteemed duty-free retailer, Unifree, starting in 2018. Together, we embarked on a mission to reshape the passenger experience through the ingenious application of cutting-edge technology.

Innovator in Digital Solutions and Technology

At the intersection of innovation and digital transformation, Mangodo emerges as a dynamic force in the realm of software development. We specialise in crafting bespoke solutions that span the digital landscape, from captivating digital signage to cutting-edge mobile apps and web-based platforms. Our mission? To turn your unique ideas into efficient, budget-friendly realities, regardless of your industry – be it aviation, manufacturing, dining, finance, or beyond.

Our diverse array of solutions includes Designage, a powerful digital signage software system that empowers effortless content management across hundreds of screens, YumMyMenu, a restaurant management system that's evolving dining experiences, LinguVerse, a pioneering platform for English language learning and teaching, QCode, your go-to tool for creating digital business cards, DigiCatZ, the future of digital catalogues, and AppGoDo, the gateway to cross-platform mobile app development.

One shining example of our prowess is Designage, the cornerstone of digital signage at Istanbul Airport, where over 400 screens seamlessly deliver information and engage passengers.

What sets Mangodo apart isn't just our technology, but our spirit of collaboration. We partner with visionaries and entrepreneurs, offering our technical expertise so you can focus on what truly matters – your core business. Together, we're reshaping industries, one innovation at a time.

The challenge facing airports amidst rapid increases in passenger numbers

The number of passengers being transported by airlines around the world has more than doubled in the last six years with recent estimations indicating that demand for air transport will increase by around 4.3% on average per annum for the next 20 years. It’s expected that in a little more than a decade, 200,000 flights will be taking off and landing each day around the world meeting the need for rapid transportation and facilitating the need for increased volumes of air cargo and tourism.

The challenge for airports amidst this rapid growth is to ensure a seamless and efficient passenger experience.

Istanbul Airport is one of the busiest airports in Europe and the 7th busiest airport in the world in terms of total international passenger numbers. In 2022, more than 64.5 million passengers used the airport. Passenger numbers have increased in 2023: in October 2023, more than 6.6 million passengers utilised the airport, up 11.18% compared to October 2022.

Serving 114 countries, including being a hub for Turkish Airlines, Istanbul Airport services primarily international flights (89.9%), with the balance made up of domestic flights. A total of 41,711 flights passed through the airport in November 2023.

Customised solutions to improve the passenger experience

Mangodo has implemented several customised solutions at Istanbul Airport aimed at improving the customer experience and ensuring passengers are provided with real-time information updates. The solutions implemented at the airport include:

Dynamic Digital Signage: At Mangodo, we take pride in revolutionising the way airports communicate, engage, and inform travellers and visitors. Our cutting-edge digital signage product, Designage, has taken airport signage to the next level, enhancing both functionality and aesthetics. With over 500 successful installations at airports, Designage has become an indispensable tool for modern airports.

Digital signage systems direct passengers and provide up-to-date, real-time information updates. Mangodo’s Designage allows for easy management of and content creation for digital screens in the airport environment, providing passengers with real-time information updates. At Istanbul Airport, Mangodo’s digital signage system manages more than 500 screens located in different parts of the airport including security gates, lounges, and restaurants, amongst others:

1. Informative Screens at Critical Points

Designage serves as the digital information hub at key locations within the airport, including security gates and X-Ray areas. Passengers can easily access essential information, such as security guidelines and terminal maps, ensuring a smooth and stress-free journey.

2. Digital Signage for Seamless Navigation

Navigating a busy airport is now effortless with Designage. From gate assignments to restaurant locations and check-in desks, travellers can rely on our digital signs for real-time updates and directions, ensuring they never miss their flights or the perfect dining spot.

3. Warm Welcome Screens

Create a warm and inviting atmosphere in lounges and other areas with captivating welcome screens. Designage welcomes passengers with personalised messages, destination highlights, and captivating visuals, setting the tone for a pleasant travel experience.

4. Dynamic Menu Boards

Restaurants and cafes within the airport can leverage Designage's dynamic menu boards to showcase their offerings with mouthwatering images, prices, and special promotions. Ordering a meal becomes an enticing experience.

5. City Marketing and Highlighting Key Destinations

Designage is not just about airport logistics; it's also a window to the city's charm. Promote local attractions, landmarks, and events to pique travellers' interest, encouraging them to explore the city during layovers.

6. Effective Advertisement Platform

Maximise revenue opportunities with Designage's advertisement capabilities. Airlines, local businesses, and global brands can advertise their products and services, reaching a captive audience of travellers.

7. Internal Communication

Efficient internal communication is vital for airport operations. Designage can be used for disseminating important updates, safety protocols, and employee messages, ensuring that everyone is on the same page.

Unlocking Seamless Journeys: Mangodo's Tailored Solutions for Airport Digital Signage

We understand that every passenger's journey is unique, and we believe in tailoring their airport experience to perfection. That's why we've crafted cutting-edge, customised solutions for digital signage screens that go beyond the ordinary, ensuring that passengers feel truly cared for throughout their time at the airport.

China & Pakistan Project: A Personalised Welcome

When a plane arrives from China or Pakistan, our system springs into action. Passengers are greeted with warm, personalised messages on digital screens. Whether it's in their native language or offering local tips and services, our system creates a welcoming atmosphere, making passengers feel right at home.

Public Transportation App: Your Connection to the City

Our digital screens serve as the ultimate public transportation companion. Travelers can easily access real-time information, such as bus departure times, platform numbers, and route details, all seamlessly updated through our content management system. Navigating the city becomes a breeze, even for first-time visitors.

Taxi Screens: Travel Made Transparent

For those who prefer taxi services, our screens display essential information such as fares, estimated travel durations, and even the option to book a ride directly. Travelers have all the details they need at their fingertips, ensuring smooth and cost-effective journeys.

Traffic and Transportation App: Real-Time Insights

Staying informed is key to a stress-free journey. Our screens provide real-time updates on traffic density, enabling passengers to plan their routes effectively. Plus, timetables for public transportation and important announcements keep travellers in the loop throughout their airport experience.

Revolutionising Airport Restroom Experience: Mangodo's Cleaning and Monitoring System

As airports around the world experience a surge in traveller numbers, ensuring top-notch facilities, like restrooms, is more crucial than ever. Dirty bathrooms not only tarnish a traveller's impression but can also impact their overall airport experience. At Mangodo, we've harnessed technology to transform the way airports maintain restroom cleanliness and address traveller concerns.

Smart Solutions for Impeccable Restrooms

Mangodo's restroom cleaning and technical monitoring systems are the future of restroom management at airports. Our innovative technology empowers passengers to report their opinions on restroom cleanliness and highlight problem areas, all in multiple languages. This real-time feedback loop connects passengers, restroom cleaners, and airport management seamlessly.

Swift Response, Happy Passengers

When a traveller reports an issue, the magic begins. Airport employees are instantly notified via a mobile app, allowing them to spring into action and resolve the problem promptly. Whether it's a cleaning request, a maintenance issue, or a supply refill, our system ensures that the passenger's concern is addressed without delay.

Tracking Efficiency in Real-Time

But our system doesn't stop there. We believe in accountability and transparency. With Mangodo, every action is recorded. We track how long it takes to resolve reported issues, providing airport management with invaluable insights into restroom maintenance efficiency. It's about continuous improvement, ensuring that every traveller's experience is better than the last.

Where Cleanliness Meets Innovation

Mangodo's restroom cleaning and technical monitoring system aren't just about clean restrooms; it's about delivering exceptional passenger experiences. We understand that a positive impression starts with the basics, and clean, well-maintained restrooms are an essential part of that equation.

Mangodo's Scaler Project: Elevating Luggage Weighing at Airports

Every traveller's journey begins with the simple act of checking in their luggage. But what if this routine process could be transformed into a hassle-free, informative experience? Enter Mangodo's specialised scaler solution, purposefully designed to seamlessly interface with airport scalers, expedites the task of luggage weighing with efficiency and accuracy.

Empowering Travelers with Real-Time Information

Mangodo's scaler software takes the stress out of luggage weighing. Here's how it works:

Luggage Weight Integration: Our software interfaces directly with the airport's scaler, retrieving accurate luggage weight information.
Database Connection: It connects to our comprehensive database, pulling up traveller information, including airline details and flight type.
Instant Information: In a matter of seconds, our solution informs the traveller, both in written and oral forms, about their luggage's status—whether it falls within the weight requirements or exceeds them.

Travel Smarter, Travel Easier

With Mangodo's scaler solution, travellers are no longer left guessing whether their luggage meets airline requirements. Our real-time feedback ensures they're well-informed, reducing the likelihood of last-minute surprises and excess baggage fees.

Enhancing Passenger Experience

At Mangodo, we're not just streamlining processes; we're enhancing the passenger experience from the moment they step into the airport. Our scaler project is a testament to our commitment to making air travel more convenient and stress-free.

Empowering Passengers with Information Kiosks: Your Gateway to Seamless Travel

At Mangodo, we believe that a traveller's journey should be defined by convenience, accessibility, and informed choices. That's why we've introduced our Information Kiosk—a versatile and comprehensive solution that puts the power of information at passengers' fingertips.

Unleash the Potential of Information Kiosks

Our Information Kiosk is more than just a touch screen; it's your passengers' digital guide to the airport world:

Wayfinding App: Navigating the bustling airport has never been easier. With our kiosk, travellers can access a user-friendly wayfinding app that provides step-by-step directions to their desired destination within the airport.
Mobile Apps and Services: Stay connected and entertained on the go. Passengers can discover and download mobile apps tailored to airport services, ensuring a seamless and enjoyable travel experience.
Public Transportation Details: Need to catch a bus or train? Our kiosk provides real-time public transportation information, including schedules, routes, and platform details, connecting travellers to the city beyond the airport.
Airport Directory: Looking for a specific shop, restaurant, or service? Our comprehensive airport directory allows passengers to search and locate places of interest quickly.
Language Support: Cater to a global audience with multilingual support, ensuring that every traveller can access the information they need in their preferred language.

Your Partner in Passenger Empowerment

Our Information Kiosk is more than just a screen; it's a gateway to a stress-free and enjoyable travel experience. We understand that well-informed passengers are happier passengers, and we're here to make that a reality.

Elevating Passenger Engagement: Mangodo's Interactive Assistance Kiosk

In our commitment to delivering exceptional passenger experiences, we've taken airport assistance to the next level with our Interactive Assistance Kiosk—an innovation that seamlessly connects travellers with real human support while also prioritising accessibility for all.

Going Beyond Information: Real-Time Human Interaction

Our Interactive Assistance Kiosk builds on the capabilities of our Information Kiosk, offering travellers an opportunity to engage in real-time video calls with knowledgeable operators. Here's how it enhances the airport experience:

Live Video Calls: Travelers can initiate video calls with trained operators who can provide immediate assistance and answers to their queries. Whether it's about flight information, airport services, or travel guidance, a real person is just a video call away.
Personalised Support: Passengers no longer need to rely solely on automated information. Our operators offer a personal touch, providing tailored assistance to meet each traveller's unique needs and concerns.
Accessibility for All: Our commitment to inclusivity is at the heart of the Interactive Assistance Kiosk. It features accessibility features specifically designed for visually and hearing-impaired individuals, ensuring that every traveller can access the assistance they require.
Multilingual Support: Language barriers are eliminated with our kiosk's multilingual support. Travelers can communicate in their preferred language, creating a comfortable and effective interaction.

Empowering All Passengers, One Touch Away

We firmly believe that every traveller should have access to the support and information they need, regardless of their abilities or communication preferences.

A Partner in Passenger Empowerment

Our Interactive Assistance Kiosk is more than just technology; it's a commitment to passenger satisfaction, inclusivity, and exceptional service. By bridging the gap between automation and human assistance, we're redefining how travellers experience airports.

S-Line: Revolutionising Queue Management for Effortless Flow

Waiting in a queue is a part of daily life, but it doesn't have to be a frustrating experience. Mangodo's groundbreaking solution, S-Line, is here to transform queue management, ensuring that every journey is smooth, efficient, and tailored to the crowd.

Seamless Queue Management in Action

Imagine being in a queue, and the path ahead adjusts in real-time to match the number of people present. That's the magic of S-Line:

Dynamic Gate Control: S-Line takes the guesswork out of managing queues. When there's a substantial crowd, all electronic swing doors stand open, allowing for a quick and unhindered flow of people. When the crowd dwindles, our system intelligently shortens the path by remotely closing some electronic doors, creating a more efficient and compact route.
Optimal Flow: No more standing in stagnant lines. With S-Line, queues are dynamic and responsive to the ebb and flow of passengers, ensuring that everyone moves forward steadily, even during peak times.
Space Utilisation: S-Line isn't just about efficiency; it's also about optimising space. By adapting to the number of people, we make the best use of available resources, minimising unnecessary foot traffic and congestion.
Real-time Monitoring: S-Line offers real-time insights into queue lengths and flow, providing valuable data for decision-making. This empowers you to allocate staff efficiently and respond to changing conditions, enhancing the overall efficiency of your operation.

Innovating Queue Management

S-Line isn't just a solution; it's a commitment to improving customer experiences, reducing wait times, and ensuring that queues are a thing of the past.

YumMyMenus: Redefining Restaurant Dining with Digital Innovation

YumMyMenus, a game-changing digital restaurant management system that reimagines the dining experience. In today's fast-paced world, we understand the need for convenience, safety, and choice, which is why YumMyMenus is designed to offer all this and more.

Contactless Ordering, Limitless Convenience

With YumMyMenus, dining out becomes effortless. Here's what sets our system apart:

Customised Digital Menus: Say goodbye to traditional printed menus. YumMyMenus provides an interactive, digital menu that can be customised to reflect your restaurant's unique offerings. Customers can explore dishes, view images, and access detailed descriptions, all at their fingertips.
Multi-Language Selection: Embrace global diversity with our multi-language support. YumMyMenus ensures that customers from around the world can comfortably navigate and order in their preferred language, enhancing their dining experience.
Contactless Ordering: Hygiene and safety are paramount. YumMyMenus allows customers to place their orders directly from their smartphones, minimising physical contact with menus and staff.
Mobile Payments: Why wait for the bill? Our system enables hassle-free mobile payments, allowing customers to settle their bills securely and swiftly through their smartphones.

Pioneering the Future of Dining

YumMyMenus is more than just a restaurant management system; it's transforming the way we dine. We believe that technology should empower both diners and restaurant owners, making every meal memorable.

Conclusion

Elevating Airports as Consumer Hubs: Mangodo's Vision for the Future

In an era of rapid change and growing passenger expectations, airports are no longer just transit points; they're evolving into vibrant consumer hubs. At Mangodo, we recognise this transformation and are at the forefront of delivering innovative technology solutions that cater to the unique needs and desires of today's travellers, ensuring an exceptional airport experience.

Technology-Powered Personalisation

Our approach is rooted in the power of customisation and on-demand services. Here's how Mangodo is leading the way:

Customised Experiences: We understand that every traveller is unique, and their needs vary. Our technology solutions, whether it's digital signage, information kiosks, queue management, or restaurant management systems, are designed to be customisable to cater to the specific requirements of each airport and its passengers.
On-Demand Services: Convenience is paramount in today's fast-paced world. We provide passengers with the ability to access information, order meals, make payments, and even receive real-time assistance at the touch of a button, all through their smartphones or interactive kiosks.
Improved Passenger Experience: Mangodo's solutions prioritise passenger satisfaction. Whether it's reducing waiting times, enhancing information accessibility, ensuring clean restrooms, or providing multilingual support, our technology is centred around elevating the airport experience.
Data-Driven Insights: We believe in the power of data. Our solutions provide valuable insights into passenger behaviour, preferences, and operational efficiency, allowing airports to make informed decisions and continually improve their services.

Empowering Airports for the Future

Mangodo is not just delivering technology solutions; we're empowering airports to reimagine their role and become consumer-centric hubs. We're facilitating connections, enhancing convenience, and transforming the airport experience into something memorable.

Testimonial from Istanbul Airport.

Vedat Yıldız - Deputy General Manager at IST Systems

''I have witnessed firsthand the transformation that Mangodo's innovative solutions have brought to our airport operations. Mangodo's commitment to excellence and technology-driven innovation has significantly enhanced both the passenger experience and operational efficiency at Istanbul Airport. One of the most remarkable aspects of Mangodo's contribution has been the relentless pursuit of personalized passenger experiences. Their solutions have allowed us to communicate effectively with passengers in real-time, delivering critical information, wayfinding assistance, and targeted promotions that have enriched the passenger journey.In conclusion, Mangodo's innovative solutions have been instrumental in elevating Istanbul Airport's reputation as a world-class travel hub.''